Terms of Service

1. Our Platform & Role

The Patrimony operates an online marketplace designed to introduce buyers and sellers and to facilitate coordination of vehicle transactions.

For clarity:

• We do not own, buy, or sell vehicles
• We do not act as a dealer, broker, or agent
• We do not negotiate transactions on behalf of users
• We do not handle payments or hold client funds
• We do not provide escrow services

All vehicle transactions are completed directly between buyers and sellers, with payments settled exclusively through independent third-party escrow providers.

2. How Transactions Work

Our platform supports a professional and structured process:

• Sellers list vehicles on the platform
• Buyers engage directly with sellers
• Independent inspections may be arranged
• Buyers and sellers agree terms privately
• Payment is completed via a third-party escrow provider
• Delivery, export, and ownership transfer occur outside the platform

We may assist with coordination or introductions but are not a party to the sale.

3. User Responsibilities

4. Fees

Any applicable platform or listing fees will be clearly disclosed before commitment.

We do not receive, process, or control:

• Vehicle purchase funds
• Deposits
• Escrow balances

5. Inspections, Escrow & Logistics

These services may be provided by independent third parties:

• Operate under their own terms and policies
• Are not controlled or guaranteed by us
• Any disputes are governed by the provider's own agreements

6. Limitation of Responsibility

We do not guarantee:

• Vehicle condition, authenticity, or suitability
• Transaction completion

We are not responsible for:

• Buyer–seller disputes
• Third-party service outcomes

Liability is limited to fees paid to us (if any), to the maximum extent permitted by law.

7. Complaints & Dispute Handling

You may contact our support team regarding platform-related concerns.

We aim to:

• Acknowledge complaints promptly
• Review issues fairly
• Communicate outcomes clearly

We do not resolve:

• Buyer–seller contractual disputes
• Escrow or payment disputes
• Ownership or title matters

8. Governing Law & Dispute Resolution

• Governed by the laws of the Sultanate of Oman
• Disputes resolved through binding arbitration
• Courts used only for urgent relief or enforcement

11. Customer Protection & Platform Integrity

We are committed to fairness, transparency, and platform integrity.

We do not provide:

• Transaction guarantees
• Financial compensation
• Refunds for vehicle purchases

13. Changes to These Terms

We may update these terms from time to time. Updates will be published on the platform. Continued use constitutes acceptance of revised terms.